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Six Ways to Build Instructional Immediacy During Online Learning – EdTech Magazine: Focus on K-12

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Here are the savviest higher education IT leaders, bloggers, podcasters and social media personalities you should follow.

Lisa M. Russell is an author, a writing instructor at multiple higher ed schools and the assistant dean of dual enrollment at Georgia Northwestern Technical College. 

Lisa M. Russell is an author, a writing instructor at multiple higher ed schools and the assistant dean of dual enrollment at Georgia Northwestern Technical College. 
The COVID-19 pandemic has changed the way college students and instructors relate. Thanks in large part to how instructional technicians have elevated their support in the growing online environment, online and hybrid instruction are now a permanent part of higher education. This means that teaching styles must change accordingly.
In the traditional classroom, educators know immediacy is crucial for engaged learning. But immediacy does not always translate online, a concept some IT departments might not understand, especially if they have little interaction with students. Still, IT specialists can grow closer with students the same way teachers do — through immediacy.
Immediacy is about shortening the distance between teacher and student, and this also applies to IT professionals’ interactions with students. In his 1971 book Silent Messages, the social psychologist Albert Mehrabian states, “People are drawn toward persons and things they like, evaluate highly, and prefer; and they avoid or move away from things they dislike, evaluate negatively, or do not prefer.” This may explain why some students avoid contacting IT support, even when they desperately need help: They’ve had more negative experiences with IT than positive ones.
EXPLORE: Tips for managing HyFlex classroom technology.
Minimizing the distance between teacher and student is beneficial; when students connect, they try harder. Online and hybrid connections require a more focused effort than in-person connections, but with a collaborative effort, immediacy can be achieved even in large and demanding courses.
Here are six ways to build instructional immediacy:
With some many courses moving to fully online and hybrid models, some college instructors may find themselves walking into courses designed by the IT department. When possible, instructors must maintain creative control of courses while working with IT to support an atmosphere of academic freedom and creativity for students. This is essential to create immediacy in the online environment; an instructor must serve as a tour guide on day one.
Instructional immediacy starts with a course tour and continues with explicit instructions. The best courses will lead students to assignments using different paths. Courses should not be automatic. When they are, the instructor and their students become more distant, losing immediacy. IT professionals can help bridge the gap.
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Think of students as customers. Excellent customer service is essential in academic affairs and in the IT department. Though you may have an automatic response enabled, the emails in your inbox should eventually receive a personal response. A technician or a teacher posting impersonal replies to specific questions creates unwanted distance. No response at all is even worse.
Though it can be challenging to excel at in the online space, nonverbal communication is integral to immediacy in the online and hybrid classroom. Instructors can go beyond emoticons to connect nonverbally. Providing students with immediate responses is a powerful way to communicate without words. When choosing to use words, being conversational can go a long way, as can simple actions such as saying each student’s name.
Watch the tone and the length of your replies — don’t make them too long or too curt. Create community in your conversations by using words like “we” and “our.” Allow small talk. Get to know your students by eliciting their opinions on a topic. Be consistent — especially if you want to be approachable.
LEARN MORE: How learning environments affect those obtaining a college education.
When students are struggling to log in to class, they can do without condescension. They need help. Students should feel secure in approaching their instructors and the IT department with concerns. Accomplishing this doesn’t need to be complicated. Simply treating each student with the respect they’re due can go a long way in establishing trust.
Teachers can further this trust by acknowledging any mistakes students might point out. IT can support students by apologizing for glitches that may not be the college’s fault.
At the same time, it’s important to remember that sometimes students have unreal expectations that instructors and IT support are to be readily available 24/7. Be honest and announce your estimated response time. Being approachable is not an invitation for disrespect.
DISCOVER: How small IT departments can manage HyFlex classrooms at scale.
Even the most tech savvy student can get lost in college technology. Teachers should be there to help students tease out issues and direct them to support. While instructors are not the help desk, helping students navigate can calm their tech fears. Sometimes, contacting support for the student will be an encouragement. As a teacher, you want your students to surpass any technological issues and dive into class content. Let the IT department focus on tech issues while you focus on students.
EXPLORE: How to scale permanent HyFlex classrooms.
Practice community pedagogy. Students should be encouraged to talk to each other, not just to the teacher. Instructors can model this behavior by having early and ongoing online conversations about class process. This process fosters a sense of shared place and community. Ask students questions: What are you looking forward to in this course? What are you concerned about? What is it like to take this course online instead of in a traditional classroom?
Instructors can work with IT professionals to discover new technologies designed to encourage community-building. IT experts will know whether tools like VoiceThread or Yellowdig are compatible with a school’s learning management systems, and they’ll be able to provide suggestions that help virtual classrooms progress beyond the typical discussion board model.
FIND OUT: How to alleviate tech pain points for faculty.
Ask students to provide feedback throughout the course. Encourage reflections on essays. Post discussion questions: What have you learned so far this semester? How could I improve the course? How have you grown?
In a similar vein, ask students to provide IT feedback on the support they’ve received. When this is done, let students know you’ve listened to their feedback and make changes that address it. Tell them the truth: The feedback they give will lead to better courses in the future.
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