80% of customers say the experience an organization provides is as vital as its products or services.
Placing a high value on customer service when choosing an HCM vendor gives you a partner for life that supports your organization as it grows and evolves. A partner for life invests in your success, giving you the tools you need now and in the future.
68%
Of HR leaders believe that successful implementation by their HCM vendor is extremely important.
64%
Of decision makers say communication is extremely important to the HCM implementation process.
32%
Of decision makers who had vendor customer service issues attribute this to poor implementation.
Read this white paper to access the Partner for Life Checklist to learn:
- How to identify an HCM vendor that will be a partner for life
- What one thing you can do to gauge a vendor’s level of commitment
- How to increase solution adoption and user performance
- How you can know you’ll receive the support that you need
An HCM vendor that recognizes that your successful use of their solution is mutually beneficial will ensure that your people understand how to fully use the solution. This requires a commitment to providing ongoing support and learning opportunities that meet your organization’s and your people’s evolving needs.
Download this piece to gain insight into how you can select an HCM vendor that will be a partner for life.